Mannara Criticizes Akasa Airlines : In a recent turn of events, Bollywood actor Mannara Chopra took to social media to express her dissatisfaction with Akasa Airlines, citing rude behavior from the airline’s staff and a dispute over excess baggage fees.
Mannara Criticizes Akasa Airlines for Rude Behavior and Policy Dispute
Mannara Chopra, a prominent figure from ‘Bigg Boss 17,’ shared her recent ordeal with Akasa Airlines following a flight from Delhi to Mumbai. Her discontent unfolded on social media platform X, where she expressed her disappointment, branding Akasa Airlines as “the worst airlines to travel with.” Notably, this was her second encounter with the airline, with the first being marked by baggage damage.
In her online post, Mannara bemoaned her health during the journey, alleging that the airline’s staff exhibited rude behavior, compounding her already challenging situation.
Akasa Airlines’ Swift Response:
Acknowledging Mannara’s grievances, Akasa Airlines promptly responded on the same social media platform. Expressing regret over her unpleasant experience, the airline offered an explanation of their standpoint on the matter. In a public reply, they conveyed, “We regret to hear about your experience, Mannara. Our team met you at the airport and explained the excess baggage policy. Unfortunately, we won’t be able to waive the fee.”
Policy Dispute Unveiled:
The crux of the disagreement unfolded around excess baggage fees and seat arrangements. Akasa Airlines clarified that Mannara exceeded the stipulated 15 kg baggage limit, making it untenable for them to waive the excess baggage fee in adherence to their policy. Furthermore, they elucidated the policy regarding front-row (A+ seat) bookings, emphasizing the necessity for advance reservations and the associated additional fee. Akasa Airlines contended that, despite the constraints, they accommodated Mannara in an emergency row seat, assuring her ample leg space and comfort.
Mannara’s Discontent Escalates:
Expressing her dissatisfaction, Mannara responded to Akasa Airlines, disputing their version of events. She highlighted the alleged rudeness of the airline staff, narrating an instance where, feeling unwell, she approached an employee who redirected her to speak with the manager. According to Mannara, the manager was dismissive and failed to comprehend the gravity of the situation.
Akasa Airlines’ Detailed Explanation:
In an effort to provide a comprehensive response, Akasa Airlines took to Twitter, presenting a detailed account of the incident. They mentioned Mannara’s request to waive excess baggage fees, emphasizing the inherent violation of their policy. The airline further clarified their attempt to accommodate her in an emergency row seat due to the unavailability of front-row seats, which were already reserved.
Background and Celebrity Collaborations:
Adding context to the situation, Mannara Chopra, known for her recent stint as the ‘Bigg Boss 17’ second runner-up, has been actively engaged beyond reality television. Her collaboration with the show’s first runner-up, Abhishek Kumar, in the music video ‘Saanware,’ demonstrates her diversification within the entertainment industry.
Impact on Customer Experiences and Airline Reputation:
The incident contributes to the ongoing discourse surrounding customer experiences with airlines, highlighting the delicate balance between policy adherence and customer satisfaction. As the narrative unfolds, the resolution of this dispute will be closely observed to gauge its potential impact on Akasa Airlines’ reputation within the aviation industry.
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